Refund policy

Refund Policy

At Madam Muse, customer satisfaction is our priority. We offer a 30-day refund policy to ensure you have time to review your purchase.

30-Day Refund Window

You may request a refund within 30 calendar days from the date you received your order. After 30 days, refund requests will no longer be accepted.

Refund Conditions

To qualify for a refund, items must meet the following conditions:

Items must be in original, unused condition
All tags and packaging must remain intact
Items must not show signs of wear or damage caused by the customer
Return shipping must be prepaid by the customer (unless the return is due to our error or a defective product)

Refund Process

To request a refund:

Contact our support team at madammusecontact@gmail.com with your order number and reason for return
We will provide return shipping instructions
Ship your item back to us in its original condition
Once we receive and inspect your return, we will process your refund within 7-10 business days
Refunds will be issued to your original payment method

Exceptions and Non-Refundable Items

The following items are non-refundable:

Final sale or clearance items (if marked as such at purchase)
Items damaged due to customer misuse or negligence
Items worn, washed, or altered by the customer
Items without original tags or packaging
Customized or personalized orders

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at madammusecontact@gmail.com within 48 hours with photos and your order details. We will provide a replacement or full refund at no additional cost.