Shipping policy

Shipping Policy

At Madam Muse, we are committed to delivering your orders efficiently and safely. Please review our shipping terms below.

Shipping Timeline

We process and ship all orders within 7-15 business days from the date of purchase. Please note that business days exclude weekends and holidays. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status in real-time.

Shipping Regions

Madam Muse ships internationally to most countries worldwide. Shipping costs and delivery times may vary depending on your location. Shipping fees will be calculated at checkout based on your destination address.

Order Tracking

Upon shipment, you will receive an email notification with your tracking number and carrier information. You can use this number to track your package throughout its journey. Most carriers provide real-time updates on delivery status.

Customs and Delays

For international orders, please be aware that packages may be subject to customs inspections and duties, which could cause delays beyond our control. Customs processing times vary by country and may add 5-10 additional business days to delivery. Any customs duties or taxes owed are the responsibility of the recipient.

Shipping Issues

If your order does not arrive within the expected timeframe, or if your package is damaged upon receipt, please contact us at madammusecontact@gmail.com within 48 hours with tracking details and photos if applicable. We will work with the carrier to investigate and resolve the issue promptly.